Our 2026 agenda

Welcome to The PMC 2026! Join our MC's David Faulkner and Samantha Arnold in the Princes Ballroom to kick of another phenomenal two days in Property Management

The property management industry loves a metric. Arrears rates, doors managed, response times — we measure everything except the thing that actually drives performance: the person behind the numbers. And it shows. The industry keeps churning through talent, burning out its best, and recycling the same challenges year after year.

Andy Reid has spent 24 years geeking out on human behaviour and what customers — and teams — actually need from us. An award-winning sales performer, author of Success Curious, and a mentor to countless property managers and rent roll owners through their biggest challenges, Andy has helped build PM businesses from the inside out.

In this session, Andy unpacks what it really takes to mentor for high performance: looking beyond the dashboard, asking better questions of your people, and helping your team understand not just what they are, but who they are — in business and in life. Expect practical optimism, fresh energy, and a few uncomfortable questions along the way.

Property managers walk into the unknown every day — routine inspections, viewings with strangers, and difficult conversations that can turn tense in a heartbeat. Most safety incidents don't come out of nowhere; there are warning signs long before things escalate. The question is: do you know how to spot them?

In this session, Phil — Director of Protect and one of New Zealand's leading self-protection experts — shares the awareness and de-escalation tactics he's taught to over 100,000 people worldwide, including police, government agencies, and security teams. With more than 20 years of experience in the pre-contact stages of violent confrontation, Phil will show you how to read situations early, trust your instincts, defuse tension before it becomes a threat, and walk into any property with confidence.

Practical, empowering, and immediately applicable — this is the session that could matter most when it counts.

In property management, busy is a given — but busy isn't the same as high-performing. 

The best teams aren't the ones working the hardest; they're the ones led with clarity, backed by strong culture, and set up with better ways of working.

Hannah Gill has spent nearly 20 years working in and leading teams across property management, business development, and operations, helping organisations evolve from the inside out. Currently Deputy President of the Real Estate Institute of Australia, a Director on the Rise Initiative Board, and 2020 ACT Telstra Business Woman of the Year, Hannah brings a rare combination of hands-on property experience and senior industry leadership.

In this session, Hannah will unpack what genuinely drives high performance — how to lead with clarity, build a culture people want to be part of, and create the conditions where teams (and businesses) thrive. Whether you're leading a team of two or twenty, you'll leave with practical strategies to lift performance without burning people out.

Most Tribunal cases aren't lost on the big issues. They're lost on the small things nobody thought mattered: a file note written in a hurry, photos with no dates, an email sent while you were annoyed, or evidence that makes sense to you but not to the adjudicator.

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In 30 minutes, Sarina Gibbon (Tenancy Advisory) goes through the Tribunal process from the first sign of trouble to the hearing room. She'll show you where good claims quietly come apart, and the small, practical changes that keep them together.

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You'll leave with simple tweaks you can start using on Monday morning.

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Absurd title. Serious stuff.

As National Operations Manager at Property Brokers, Sara Green owns complaints, compliance, privacy and health and safety across the agency's national network — and went so far as getting her own real estate licence just to understand what her salespeople face on the ground. In this session, Sara shares how Property Brokers built a dispute-resolution process that holds up under pressure, with practical takeaways property managers can use the next time a complaint lands on their desk.

Tal Meser, CEO and Founder of Tapi, will share his vision for the future of property maintenance, showcasing how artificial intelligence, automation, and data-driven decision making are transforming the industry. Tal will demonstrate how enhanced benchmarking, compliance tracking, automated certifications, and powerful new capabilities will enable property managers to streamline workflows and make smarter maintenance decisions. Drawing on insights from millions of maintenance interactions, he will explore how tools are helping reduce maintenance turnaround times, improve communication between landlords, tenants and tradies, automate coordination, and move the industry from reactive repairs to preventative maintenance. Attendees will gain a glimpse into a future where maintenance jobs are intelligently priced, scheduled, quoted and completed faster than ever, delivering better outcomes for property managers, property owners and service providers alike.

Ask Jodi Ford the secret to building one of Australia's largest rent rolls and she won't start with fees or growth targets. She'll tell you it's not just about looking after a property — it's about looking after every client, and their financial future.

In this session, Jodi shares what genuinely drives a healthy rent roll — yes, the fundamentals like fees, rent reviews and churn, but more importantly, the people behind them: the teams you build, the clients you serve, and the culture that holds it all together. She'll reflect honestly on what she loves about this industry and where it needs to do better, and what she's learned navigating a long career as a female leader in a male-dominated industry.

A session about numbers, in the end, that's really about people.

Property management has a people challenge — attracting great people into the industry, growing them, and keeping them. But too often, the conversation happens in one direction: leaders talking about what they need from the next generation, without asking what the next generation needs from them.

This panel brings both sides to the table. What do younger people entering the industry actually want from their leaders — and what do leaders genuinely need from the people coming through? Where do expectations align, where do they clash, and what does a career pathway in property management need to look like to keep the best people in the room?

Facilitated by Sarah Cincotta, this honest, two-way conversation features Caroline Register (Harcourts Holmwood), Sam Hewetson (Aspire), and Britney Ross (Bayleys Wanaka) — voices from across the industry and across career stages, sharing what they've learned about leading, being led, and building teams people don't want to leave.