Agenda, 2025

Ian was brought up in a small East Coast village on the North Island of New Zealand. He was seven when electricity arrived at his home. It was 1957. The telephone arrived a couple of years later.

He didn't know it at the time but three years after he got electricity at his house, New Zealand got its first computer.

Ian's story mirrors New Zealand's growth from its days as an agriculture-based economy. He laboured in the freezing works during the school holidays. Through the swinging 60s and 70s he was a singer in a rock and roll band, before being called up in the army.

By 1980, he had completed a law degree and started an entirely new career in television, where he was part of an industry that went from black-and-white film to colour video and on into the digital age.

This session goes beyond day-to-day management, it’s about building stronger relationships, increasing retention, and saving time through trust. Because when your clients trust you, everything runs smoother: conversations are easier, repairs are approved faster, and your professional advice carries weight.

In today’s property landscape, being great at managing tasks isn’t enough. Investors and renters are seeking something deeper, foresight, care, and strategic value. In this keynote by Sarah Cincotta, she explores how the best property managers don’t just manage properties, they anticipate what’s next. They see beyond the immediate need, offering guidance before it’s asked for and creating experiences that feel personalised, not procedural.

You’ll leave with clear strategies to elevate your service, increase client loyalty, and reposition yourself as a future-focused partner, not just a property manager.

Perfect for: PMs, BDMs, Team Leaders, and Business Owners ready to shift from task management to true client leadership.

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Since 2019, Renti has been changing the game for renting in New Zealand. Faster, smarter, and more transparent for everyone.

But what's next? This isn’t just an update - it’s the next evolution of Renting for New Zealanders, powered by Renti.

Shadi Salehpour shares how she has grown an award-winning property management business by putting people first. Drawing on her resilient nature and fearless, unapologetic approach, Shadi will explore what it takes to balance professionalism with genuine care for both landlords and tenants. With practical insights from her journey leading Let’s Rent, she’ll demonstrate how heart-driven leadership, strong relationships, and a commitment to service can transform property management into something more meaningful than just transactions—building trust, community, and long-term success.

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Discover how the property management sector can play a pivotal role in shaping a more sustainable future. This session explores practical strategies to reduce carbon emissions, enhance energy efficiency, and improve the quality of the homes under your care. From simple upgrades to long-term planning, learn how informed management decisions can create healthier living environments, lower operational costs, and contribute to a cleaner, greener housing market.

Over the past year, the Keyhook journey has been shaped by the lessons we’ve learned alongside New Zealand property managers. In this session, I’ll share an honest look at what we’ve discovered, how those insights have made our platform more robust, and why the transition to Keyhook can be simpler than you think. Change is always a big decision, but with the right partner it doesn’t need to be a leap of faith. Join me as we reflect on the past year, highlight what truly matters to property managers, and look forward to a future where your technology supports you seamlessly – every step of the way.

In this session, Sharon will take you on a journey from great to phenomenal: exploring the habits, strategies, and mindset shifts that define high performers in our field. I’ll be sharing real-world insights on how to master effective communication, navigate conflict with confidence, deliver unforgettable customer care, and build rock-solid resilience. We’ll also tackle practical tools for avoiding burnout and managing stress-because excellence shouldn’t come at the cost of your well-being.

If you're ready to reignite your passion, sharpen your performance, and lead with purpose, this is the session you won’t want to miss.

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Many property managers focus on management fee percentages, but when it comes to the true value of a rent roll, Average Annual Management Income (AAMI) per property is the game-changer. This session explains why AAMI should be the core focus when growing a rent roll and how strategic adjustments, such as reviewing fee structures and targeting high-rent properties—can significantly increase business value.

Gain insider insight into what today’s property investors value most from their property managers and how their expectations are evolving. This session unpacks the shifting priorities of New Zealand’s investment landscape, offering practical tips to strengthen relationships, deliver exceptional service, and align with investor goals. Learn how to adapt to a changing market and position yourself as a trusted, indispensable partner in your clients’ success.