Speaker
Rachel Atkin
Head of Property Management & Academy Performance Coach
Harcourts Victoria
Innovator. Influencer. Industry Trailblazer.
Rachel Atkin is a dynamic force in Australian real estate, bringing over two decades of expertise and a modern, people-first approach to property management. Renowned for her ability to lead with both strategy and heart, Rachel champions meaningful relationships, sustainable growth, and lasting impact across every facet of the industry.
Recognised as one of Elite Agent’s Top 50 Australian Residential Real Estate Industry Influencers in the 2024 People’s Choice category, Rachel’s influence stems from her unwavering dedication to elevating both client experiences and professional standards.
A RiSE Influencer, Ambassador for The RiSE Movement, and a qualified Mental Health First Aider, Rachel seamlessly integrates well-being, empathy, and innovation into her work. Her 2025 appointment as Inspirational Women Ambassador for Harcourts VIC further reflects her commitment to empowering women in leadership and fostering an inclusive, thriving real estate community.
With a career that spans corporate training, mentoring, consulting, and coaching, Rachel is a trusted advisor and sought-after speaker, regularly contributing to industry media and events. She has been featured in Elite Agent, appeared on The Elevate Podcast, and delivered keynote presentations at leading conferences including National Property Managers’ Day (PMP), Harcourts HX National Conference, and The RiSE Leadership Action 2025 Conference.
Rachel is also a VCAT and property management legislation expert, PropTech and AI enthusiast, and passionate advocate for progress. Her thought leadership and future-focused mindset make her a true trailblazer—driving innovation, resilience, and excellence across the real estate landscape.
Speaker session/s
2:20 pm
on
17/10/2025
Panel Session | Leadership vs Management — Striking the Right Balance in Property Management
In the fast-paced world of residential property management, the line between leadership and management often blurs, but understanding the distinction is crucial for driving team performance, tenant satisfaction, and long-term success.
This dynamic panel session brings together seasoned leaders to explore what sets effective leadership apart from day-to-day management.
Through real-world examples and candid discussion, panelists will unpack how visionary leadership inspires teams, navigates change, and builds resilient communities, while strong management ensures operations run smoothly and goals are met efficiently.
Attendees will gain insights into when to lead and when to manage — and how to do both with intention and clarity. Whether you're overseeing a large portfolio or actively building, this session will provide practical takeaways on fostering accountability, aligning team efforts, and creating a positive culture in the residential property space. Expect a lively, thought-provoking conversation that challenges assumptions and equips you with strategies to elevate your leadership style and operational approach.
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