Mandy Welch is a highly respected property management and proptech professional with over 30 years of industry experience.
A former shareholder and General Manager of Palace Property Software, she later founded Eknows to provide expert support, software training, and practical solutions for the property management industry. Under her leadership, Eknows has grown into a trusted team of consultants focused on operational excellence and industry wellbeing.
Mandy now also serves as Customer Experience Team Lead at Keyhook, where she continues to help shape exceptional customer experiences and support the success of property professionals.
The Long Game: What Three Decades in PM Teaches You About Reinvention
In an industry where burnout is common and careers can feel short, how do you build one that lasts thirty years — and keeps evolving? Mandy Welch has done exactly that, and in this session she shares the story behind it.
From shareholder and General Manager of Palace Property Software, to founding Eknows — now a trusted consultancy focused on operational excellence and industry wellbeing — to her current role leading the Customer Experience team at Keyhook, Mandy has reinvented herself at every turn while staying rooted in one thing: helping property professionals succeed.
This is a candid look at the lessons, pivots, and hard-won perspective gathered across three decades in property management and proptech — what's changed, what never will, and what it takes to build a career (and an industry) that people actually want to stay in.