A 24-year veteran of customer service & experience, it's safe to say that Andy is too old to understand what words like rizz & skibidy mean, and still can't quite understand the significance of 6-7.
However, when it comes to understanding what it is that consumers actually need from us, Andy has a depth of appreciation that has shown how the industry needs to evolve in order to remain relevant to today's customers.
With a focus on success and a geek-level obsession around human behaviour, Andy isn't afraid to ask questions about an industry that can't seem to get past a similar set of challenges.
Although he has various awards on the sales side of the fence, Andy has helped countless property managers & rent roll owners through some of their biggest challenges, having assisted in the building of PM businesses himself.
& as a published author of his first book 'Success Curious', Andy is locked in on making the world feel good again, with practical optimism & a new energy that helps people to understand not just what they are, but more importantly who they are in both business and life.
Beyond the KPI: Mentoring People, Not Just Performance
The property management industry loves a metric. Arrears rates, doors managed, response times — we measure everything except the thing that actually drives performance: the person behind the numbers. And it shows. The industry keeps churning through talent, burning out its best, and recycling the same challenges year after year.
Andy Reid has spent 24 years geeking out on human behaviour and what customers — and teams — actually need from us. An award-winning sales performer, author of Success Curious, and a mentor to countless property managers and rent roll owners through their biggest challenges, Andy has helped build PM businesses from the inside out.
In this session, Andy unpacks what it really takes to mentor for high performance: looking beyond the dashboard, asking better questions of your people, and helping your team understand not just what they are, but who they are — in business and in life. Expect practical optimism, fresh energy, and a few uncomfortable questions along the way.